Start here
Before you continue with this guide, check the following:
- Your Coala is charged. Place it in the charging station if the battery is low.
- Your Coala is clean. Clean the device and the electrodes on the back.
- Your skin is prepared. Make sure the skin where you place the Coala is clean, slightly moist and free from hair.
Restart the app or log out and back in
Close the Coala app completely and open it again. If that doesn’t help, log out and then log in again. You can log out under My profile in the top right corner of the app.
Robust mode
The Coala records both ECG and sound. If you have problems with your recordings, turning off sound recording may help. The Coala then sends less data to your phone, which makes the recording more stable.
The analysis of your ECG does not depend on the sound recording, so you can take normal recordings without sound.
To turn off sound recording:
Go to My Coala ➜ Limited recording mode and turn it on.
Still not working?
Contact our customer support and we’ll help you.
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