Can’t start a recording

Try the steps below, one at a time.

1. Log out and back in, or restart your phone
Log out of the Coala app and then log in again. You can log out under My profile in the top right corner of the app. If that doesn’t help, restart your phone and try to start a new recording.

2. Charge your Coala
Make sure your Coala is charged. Place it in the charging station if the battery is low.

3. Clean the Coala and your skin

• Clean the Coala and the electrodes on the back.
• Make sure the skin where you place the Coala is clean, slightly moist and free from hair.

4. Check your storage space
The Coala app needs at least 100 MB of free storage space to start a new recording. To check how much space you have:

• iPhone: Settings ➜ General ➜ iPhone Storage
• Android: Settings ➜ Storage (the name may vary depending on the manufacturer)

5. Update the app
Make sure you have the latest version of the Coala app. Open the App Store or Google Play, search for Coala and select Update if a new version is available. We recommend turning on automatic updates.

Still not working?
Contact our customer support and we’ll help you.