Connection problems

Connection problems

If you are having trouble connecting your Coala to your phone, you can reset it. Follow the steps below:

1. Remove the Coala from your phone. Open the Bluetooth settings on your phone, find the Coala and select Forget This Device (iPhone) or Unpair (Android).
2. Reset the Coala. Place the Coala in the charging station and press and hold the power button for 10 seconds.
   Important: The charging station must be plugged into a power outlet, otherwise the reset will not work.
3. Check that it is ready to pair. Take the Coala out of the charging station. It should now flash green rapidly, which means it is in pairing mode and ready to connect via Bluetooth.
4. Connect in the app. Open the Coala app and follow the instructions to connect your Coala.

Still not working?
If it doesn’t work the first time, turn Bluetooth off and on again, restart your phone and repeat the steps above.

Coala not showing up in the app?
If your Coala’s serial number does not appear in the list of available devices in the app, you can connect it directly through the Bluetooth settings on your phone. Then restart the app – your Coala should now be connected.

If the problem persists, contact our customer support.