What happens if my device breaks?

If your Coala stops working while you have an active subscription, we’ll replace it free of charge.

How to request a replacement:
Contact our customer support and include:

• A short description of the problem.
• Photos of the device, if possible.

Damage you have caused yourself: If the device has been damaged through, for example, dropping it, water damage or incorrect use, a replacement device costs SEK 1,500.